Privacy Policy

At GVTS (Graeme's Video Transfer Services), your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our file conversion services.

1. Information We Collect

GVTS may collect the following types of information:

Your name and contact information (such as phone number or email address)
Files and documents provided for conversion
Any feedback or communication you provide to us

2. How We Use Your Information

Your information is used solely for:

Completing the requested file conversion service
Communicating with you about your order
Processing payments or refunds (if necessary)
Improving the quality of our services

We do not sell or share your personal information or files with any third parties.

3. File Confidentiality

GVTS treats all files and documents you provide as strictly confidential. We do not:

Access your files beyond what is needed to perform the conversion
Share, sell, or publish your files

After your files are delivered (typically via USB), your physical media is returned, and we delete the data from our systems within a reasonable period, unless you request otherwise.

4. Data Security

We use secure handling and storage practices to protect your personal information and files. Files are stored locally and never uploaded to cloud services unless you request or approve it. USB drives are handled with care and delivered directly to you.

5. Your Rights

You have the right to:

Request a summary of the data we have about you
Ask us to correct any inaccurate personal information
To make a request, please contact us using the details below.

gvts2349@gmail.com